1. Never criticize, condemn or complain.
2. Always show your sincere appreciation.
3. Talk in terms of what others want and how they can achieve their goals.
4. Show genuine interest (not false flattery) in what others have to say.
5. Smile.
6. Remember people's names.
7. Listen closely to what others have to say and encourage them to tell you more.
8. Make others feel important and acknowledge what they have to offer. Avoid the urge to "one-up" the other guy.
9. The only way to win an argument is to avoid it.
10. Never directly tell someone they're wrong. It will raise their defenses and inhibit their objectivity.
11. Welcome disagreements as opportunities to understand one another.
12. Try to look at things from the other's point of view.
2. Always show your sincere appreciation.
3. Talk in terms of what others want and how they can achieve their goals.
4. Show genuine interest (not false flattery) in what others have to say.
5. Smile.
6. Remember people's names.
7. Listen closely to what others have to say and encourage them to tell you more.
8. Make others feel important and acknowledge what they have to offer. Avoid the urge to "one-up" the other guy.
9. The only way to win an argument is to avoid it.
10. Never directly tell someone they're wrong. It will raise their defenses and inhibit their objectivity.
11. Welcome disagreements as opportunities to understand one another.
12. Try to look at things from the other's point of view.
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